Logging in

  • The system is available for use across any Browser (e.g. Chrome, Edge), our Electron App, Excel add-in and mobile devices.
  • The following instructions are common across all platforms but where any variation occurs, these will be specifically highlighted.
Browser Login

  1. Select https://login.iplicit.com/

  2. Enter your domain followed by Continue.

  3. Enter your username and password then press Login.

    In this section you can:

    Download the electron app
    • The system can be downloaded as an electron app.
    1. To do so, press Downloads at the login page.

    1. Select the version you would like to download.

    1. Open the file.

    2. Login.

    Unlock your account after too many failed login attempts.

    • If you enter an incorrect username or password, you will have to correct and press Login again.

    • If you enter the wrong password too many times, you will be locked out and will need to contact the User Administrator to reset your password and enable you to login again.

    View your password.

    • Press the button to view your password.

      Tip

      • Tick ‘Save user’ which will result in your domain and username being remembered for future logins.

      Note

      Each browser is considered a different device so you would need to tick (save user) for each separate browser that you use to login.

    Force a password change.

    Upon the creation of a new account, the administrator can force a new user to change their password when logging in for the first time. When this action is required, the new user must enter:

    • Their current password along the top line.
    • Their chosen new password on the second line.
    • Confirmation of this new password on the bottom line.
    Note

    Your domain determines the password policy, e.g., must include 8 characters, 1 number, 1 lowercase character and 1 uppercase character.

    Graphical user interface, text, application.

    Description automatically generated.

    Gain access after forgetting your password.

    • Below the password box you will find 'Forgot your password? box.

    • Upon selecting this link, you will be requested to enter your domain name along with your username.

    • Once you have entered these details and pressed Continue, an email with instructions for resetting your password will be sent to the email linked with your account.

    • Go to your email and follow the instructions to reset your password.

    • Now head back to iplicit and enter your new password.

    Set login defaults

    • In environment defaults you can set MFA and login defaults.

      Reset passwords & MFA lists the users that will receive requests to reset multi-factor and password requests.

Multi-factor Authentication

To login in, you are required to enter your password.

If your organisation requires additional security, the system offers multi-factor authentication (MFA).

MFA requires users to provide secondary authentication separate from your password. The following options are supported in this process and need to be setup in My Security for them to show as an option -

  • Email.
  • Authenticator app.
  • Phone verification.

To begin this process, you must first choose your authentication method and press Continue.

Email verification

  1. An email will be sent automatically to the email address setup in My Security

  2. Open your emails to find the verification code.

    Tip

    If you have had an issue receiving the verification code press ‘resend code’ to receive another code.

  3. Type or copy the six-digit verification code in and press Continue.

    Tip

    Tick ‘don’t ask again for 30 days’ to remember this MFA login as a Trusted device for 30 days.

Phone verification

  1. A text will be sent automatically to the phone number setup in My Security

  2. Open your phone to view then verification code.

  3. Enter the verification code.

    Tip

    Tick 'Don't ask again for 30 days on this device' to stop you from having to verify your account each login for 30 days.

  4. Press Continue.

    Tip

    If you have not received a code or it is not working, press 'Resend' to receive another verification code.

Authenticator app
Note

For this authentication process you will need an authenticator app downloaded.

  • Once you have selected the authenticator app as your preferred option and pressed continue you will be presented with a QR code.

  • You will now need to open your chosen authenticator app and scan the QR code presented.

  • Your authenticator app will now provide you with a six-digit verification code.

  • Head back and press continue below the QR code.

  • You will now be asked to enter the six-digit verification code.

    Tip

    Tick ‘Don’t ask again for 30 days’ to remember this MFA login as a Trusted device for 30 days.

    If you tick "Don’t ask for 30 days", this will only apply for Trusted Devices (see Security). Once you have ticked this option, a countdown of 30 days will begin. When these 30 days are up, you will be asked to authenticate your login again following the same process explained in this section.

  • Press Continue.

Single Sign On (SSO)

The system now supports Single Sign On (aka SSO). To use SSO login you must first ensure that SSO is properly configured for your SSO provider - see Single sign-on (SSO) section in Environment defaults - and then link the SSO sign in method in account security - see details below.

Account Security

Once you have logged in, in app security options are available to manage your MFA sign in methods, SSO Methods, Trusted devices and sign-in history.

Change or setup Sign in MFA Methods

  • Open Security by selecting your name in the top right-hand corner.

  • Click on your account name to activate the drop-down bar. This is where you will find the Security link.

  • Selecting Security opens the sign-in methods screen.

  • You can change or setup your password, email, and authenticator in this tab by pressing Change or Setup alongside the chosen sign in method.

  • You can choose your default sign in method by selecting set as default.

  • The option to delete a sign in method is available by pressing delete alongside the sign in method that you are trying to delete.

Change or setup SSO Methods

  • Open Security by selecting your name in the top right-hand corner.

  • Click on your account name to activate the drop-down bar. This is where you will find the Security link.

  • Selecting Security opens the sign-in methods screen.

  • SSO methods that have been setup in the Single Sign-On (SSO) section in Environment defaults to be made available to you will show here.

  • Link these SSO methods with your login details in this section by pressing Link alongside the SSO option.

Devices

  • This tab will present your trusted devices with the following information:

    • Device: This will show the different devices that your account trusts.

    • Location: The system shows the geo-location of the Trusted device. It shows devices anywhere in the world.

    • IP: The internet protocol (IP) is a unique label that shows host or network interface identification or network interface identification.

    • Last used: This section shows the exact time and date that the device last used the account.

    • Expires: This section shows the ‘trusted device’ countdown which as default is set to 30 days.

    Tip

    You can delete all trusted devices to secure your account if necessary. This will remove all devices that are linked to your account, meaning the next time you login to any device, you will have to repeat the multi-factor authentication process to become a trusted device again.
    NB. You will also have to repeat the multi-factor authentication process after the expiry date is passed (default 30 days). You can also delete selected devices rather than all of them. To do this, press delete alongside the device of your choosing, this will force the device to go through the multi-factor authentication process to gain access to your account and become a trusted device again.

Sign-in history

  • This tab will present your sign in history with the following information:

    • Device: This will show the different devices that has logged into your account. Note that logging into your account using different browsers (e.g., chrome, safari ore Firefox) with the same device, will appear in this section as a different device.

    • IP: The internet protocol (IP) is a unique label that shows host or network interface identification or network interface identification.

    • Location: The system uses geo-locations to provide the user with information regarding device locations. This software can show devices anywhere in the world.

    • Login: This section shows the exact time and date that the device logged in.

    • Logout: This section shows the exact time and date that the device logged out.